Privacy Policy
Last updated: August 31, 2026
TrueHaven Alliance (“we,” “us,” or “our”) provides this mobile application and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our app.
1. Information We Collect
Personal Information
Information you provide directly, such as your name, email address, and phone number.
Member and Account Information
We collect member IDs and session identifiers used for sign-in, authentication, and maintaining member account records.
Savings and Referral Information
TrueHaven may maintain information relating to member savings and referral balances and, where applicable, redemption or payout records. The TrueHaven mobile app does not collect or store credit card or bank account credentials.
Reviews and User Content
TrueHaven may maintain reviews or other user content submitted through services connected to the TrueHaven platform. The TrueHaven iOS app does not currently submit or display reviews.
Camera Access
Our app may request access to your device camera to scan QR codes for verification purposes. We do not store, record, or share images from your camera.
Location Information
If enabled, we may use your device's location to help you find participating businesses and services near you. Location access is optional and can be disabled through your device settings.
2. How We Use Your Information
We use your information to:
• Provide and maintain the app
• Enable QR code scanning and verification
• Authenticate members and maintain account records
• Maintain savings and referral balances and, where applicable, redemption or payout records
• Maintain reviews or other user content where applicable
• Help you find participating businesses and services near you when location services are enabled
• Improve functionality and user experience
• Respond to user requests and support inquiries
• Comply with legal requirements
3. Sharing of Information
We do not sell your personal information.
We may share information only when necessary:
• With service providers that help operate the app and related services
• When required by law
• With your consent
Service providers may process information as necessary to provide the services they support.
4. Data Retention
We keep your information only as long as necessary to provide the service or comply with legal obligations.
5. Account Deletion and Consent
Members may request deletion of their TrueHaven account and associated personal information through the Settings > Delete My Account option within the TrueHaven app.
Members may also contact TrueHaven to request assistance with account deletion or to withdraw consent where consent is the basis for processing their information. Certain information may be retained where required by law or reasonably necessary for legitimate business purposes.
6. Security
We take reasonable steps to protect your information, but no method of transmission is completely secure.
7. Children’s Privacy
This app is not intended for individuals under 18 years old.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website.
9. Contact Us
Email: truehavengy@gmail.com or Jermaine.truehaven@gmail.com
Phone: +592 632 6919